Outsourcing and managed customer services specialists, Bespoke International Group, are celebrating significant account wins in the retail sector, propelling their turnover projections to new heights.
Founded by pioneers in the outsourced customer service industry in South Africa, the company is now in its 5th year of trading and has experienced steady growth over the past 4 years. Its reputation as a preferred supplier to the retail sector has been instrumental in securing new accounts in the first half of 2023, further enriching its already extensive retail and e-retail portfolio.
Keith Shanks, Sales Director, expressed delight at the recent retail sector wins, stating, “Our ability to deliver quality, agility, and retail peak flexibility for multinational e-retailers has been key to securing major new UK-based retail clients this year. Among them are a leading multi-brand retailer and a major UK-based clothing retailer. These partnerships hold promising growth potential during the peak trading period and into 2024.”
Shanks emphasised the value of the company’s people in winning new business, saying, “Our team’s exceptional performance has always been impressive. We pride ourselves on our agility, which enables us to rapidly onboard and scale new accounts without compromising on quality, making our proposition highly compelling. Our Durban-based advisors excel in omni-channel customer service support and inbound sales. As the retail industry is inherently seasonal, our experience in handling peak trading periods allows us to accurately plan and adapt to seasonal demand, ensuring steadfast support during crucial times.”
The retail sector’s peak season typically commences in mid-October, leading up to the heightened demand around Black Friday, the festive season, and the new year. Account planning and preparation commence well in advance, with a focus on recruitment, staff training, and performance KPIs.
With steady year-on-year growth and a leading position in retail sector outsourcing in South Africa, Bespoke International Group has established a strong UK client base. In acknowledgment of this, the company boasts a UK-based senior team capable of providing valuable face-to-face consultation during both the onboarding process and ongoing collaborations.