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Monday, May 20, 2024

Bespoke International Group’s Remarkable Growth Fueled by Thriving Energy Sector

Bespoke International Group, renowned specialists in omni-channel outsourcing and managed customer services, are experiencing remarkable growth, thanks to their robust presence in the U.K. energy sector. The company has successfully integrated several energy brands into its diverse portfolio, offering a range of sales and customer service solutions. A combination of organic expansion and new business ventures has been the driving force behind Bespoke’s accomplishments in 2023.

Founded in 2018, the company has solidified its position as a prominent service provider to the energy sector by leveraging their extensive experience and expertise. They play a pivotal role in helping energy clients retain customers, enhance the customer experience, and optimise revenue collection.

Operating from a state-of-the-art contact center in Durban, South Africa, Bespoke International Group has witnessed a surge in demand for sector-specific services. Notably, this includes activities such as scheduling smart meter appointments and ensuring revenue integrity.

Reflecting on their recent achievements and the evolving needs of the energy market, Keith Shanks, Sales Director, remarked, ”

Our reputation for matching service delivery to the ever-evolving needs within the market has underpinned our achievements. The volatility in the U.K. utilities market has meant customers are increasingly looking to manage their energy more effectively. We are at the forefront of meeting this demand through activities such as smart meter installation appointments. Key metrics in terms of, bookings per hour, cost per booking, and minimal cancellations confirm our ability to contribute to a lower cost per installed meter.”
“Bespoke International Group are also delivering vital support with revenue assurance. Our teams are experts at collecting arrears before they become a crystalised debt.
Bespoke is skilled in negotiating manageable payment plans, acting with the utmost empathy especially when dealing with vulnerable customers. The market has recognised that sustained activity in this area is vital to prevent debt from becoming entrenched. Bespoke has c.100 specialists delivering these services to its clients.”

In the months ahead, Bespoke International Group is poised to further expand its client base in the energy sector and actively seeks collaborations with businesses in need of specialised sector services. The company has a dedicated U.K.-based senior team capable of providing valuable face-to-face consultations to support the South African operation, both during the onboarding process and on an ongoing basis.

For additional information about Bespoke International Group and the comprehensive services they offer to the energy sector, please visit www.bespokeinternationalgroup.com or contact Keith Shanks, Sales Director, at [email protected].



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