With record revenues, profits and staff numbers, Bespoke International Group has effectively doubled its size this year. The majority of their clients are in the financial, retail, telecom, travel, utilities, and insurance sectors.
The businesses most impressive growth figures include:
The company headcount now topping 1400, up from 700 in 2021.
Employee numbers growing from 700 to 1400 in the past 12 months
Bespoke’s customer base includes one of Manchester’s fastest growing E Commerce retail businesses. During 2022, the company also successfully entered new geographic markets, onboarding clients from Australia and the United States.
Warrington-born Bespoke International Group (Bespoke) CEO Mark Thomason lives in Cheshire and is one of the founding fathers of the international call centre industry in South Africa. Operating as a UK-based strategic consultant, the director commented:
“We’re delighted with our performance over the past year. Six new clients, mainly in the utilities / energy sector and retail customer services have helped us deliver our impressive growth. This is a real testimony to the talents and efforts of our outstanding team. The senior team at Bespoke includes those who have progressed from ‘floor to board’ and they attribute the rapid growth to having attracted the ‘right clients’, which align with their company culture.”
Operationally, the call centre in Durban has also undergone a huge transformation and an investment in technology that matches the company’s rapid growth in clients and revenues.
Recognising how the Bespoke value proposition continues to be a compelling one, Mark Thomason commented:
“We always focus on continuous improvement and strive to achieve, as a minimum, the same performance levels as our clients or partners in-house teams. Having recently been audit approved for ISO 20071, we’re looking forward to having an even greater validation of our service offering.”
