New way for Plus Dane customers to access their accounts
Plus Dane Housing has launched a new customer portal, allowing customers from across Merseyside and Cheshire to access their accounts online for the first time.
They will be able to log in to the portal, set up their own password and access a host of services, including being able to view tenancy information, change personal details, pay rent, and report repairs.
Launching the portal marks the completion of a major digital transformation project that has taken place in Plus Dane over recent years, to streamline the IT systems used by the business and offer a more convenient service to customers.
Plus Dane chose Civica to deliver its new housing management system, with the new portal being a significant part of the implementation. Customers will be able to access their account via the Plus Dane website and will also be able to download a link to their mobile phone home screen.
The roll out is happening in four phases starting this week (from February 6), in order to better support customers with the registration process. Customers will be sent activation codes over the coming 8 weeks.
Customer transformation manager Amy Oldfield said: “It has been a huge undertaking to develop a customer portal that will give customers the freedom to manage their accounts in a way that will suit them, and we are very excited to be able to go live after so much hard work behind the scenes.
“This is a really important stage of a major transformation project across the business, and we hope that using the portal will make life easier for customers and will mean people can deal with issues related to their tenancy whenever they need to.”
Customers are being contacted over the next few weeks with details on how and when they can set up their account. There is also a dedicated page on the Plus Dane website containing how-to guides, videos and more information on getting started.
