Outsourced Contact Centre Specialists, Bespoke International Group, has announced key appointments in its sales, finance, and operations departments, further bolstering its senior team.
Headquartered in Durban, South Africa, Bespoke International Group has been experiencing impressive growth since its establishment in 2019, a trend that has continued into 2023.
The company specializes in providing high-quality 24/7 voice, email, and chat customer support to prominent organizations in the Energy, Utilities, Retail, and Insurance sectors. With a strong emphasis on data and information security, Bespoke International Group recently achieved ISO 27001:2013 certification.
Leading the company is Group CEO Mark Thomason, a pioneer in the international Business Process Outsourcing (BPO) industry in South Africa. While Bespoke operates from a modern contact centre in Umhlanga near Durban, Mark is based in the UK, ensuring a hands-on and consultative approach to serving the company’s valued clients.
The newly appointed team members are as follows:
- Keith Shanks – Keith joins as Sales Director, bringing extensive experience in customer management outsourcing since 1998. With a strong background in business development, commercial structures, and client management, Keith has successfully secured significant business across multiple industries for international and UK-based providers.
- Mohammed Gafoor – Mohammed assumes the role of CFO. As a qualified Chartered Accountant (South Africa), he is responsible for the company’s financial reporting and analysis. Mohammed began his career as an auditor at one of the “Big 4” Auditing firms and has since held key positions in leading asset management firms in South Africa, gaining robust data analytics experience.
- David Pall – David joins as Business Development Director, leveraging his exceptional skills in identifying and developing new business opportunities. He has played a pivotal role in building the client base of several Tier 1 UK BPOs, overseeing projects that involve UK nearshore and offshore delivery.
- Karen Munsami – Karen assumes the role of Quality Manager in Bespoke’s Retail Division. With over 15 years of diverse experience in contact centres and customer service, Karen brings extensive skills and abilities across industries such as Telecommunications, Retail, FMCG, and Financial Services. Karen holds a Six Sigma Black Belt and is passionate about operational excellence.
Mark Thomason expressed his delight in welcoming the new team members, highlighting their expertise and the strength they bring to the senior team. He emphasized the company’s commitment to client delivery, quality, and the development of its people, believing that each team member will play a crucial role in their mission to #bethedifference.
To learn more about Bespoke International Group, visit their website at www.bespokeinternationalgroup.com or contact Keith Shanks, Sales Director, at [email protected].
