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Tuesday, April 16, 2024

Cirrus Unveils Groundbreaking Upgrade to Contact Centre Platform

Cirrus, the leading provider of contact centre solutions, has unveiled a transformative upgrade to its contact centre platform, poised to revolutionise customer service. With a strong emphasis on harnessing generative AI and seamlessly integrating cutting-edge technologies, Cirrus consolidates essential tools into a single platform, empowering contact centres across the UK to deliver enhanced customer service with remarkable efficiency.

The upgraded platform seamlessly incorporates a diverse range of potent technologies, encompassing CRM, workforce optimisation, and advanced omnichannel features such as outbound dialler, Drag-and-drop IVR and workflow builder, and agent scripting. The integration of these elements into a unified platform streamlines the deployment of generative AI, most notably Cirrus’ ‘Copilot’.

Jason Roos, CEO of Cirrus, explains, “We have been thinking very hard about where generative AI would have the most profound impact on contact centre operations. And so, in addition to the platform upgrade, we have developed Cirrus Copilot, our ChatGPT AI assistant. Cirrus Copilot lends its support to human agents, automating tasks, offering guidance, and delivering insights that lead to stellar customer interactions. Cirrus Copilot optimisation frees agents to focus on more rewarding engagements.”

The new Cirrus platform empowers businesses of all sizes to elevate every interaction by crafting more personalised experiences. Real-time agent assistance generates transcriptions in real-time for each call, allowing agents to enhance their communication with customers, guided by AI-driven conversations.

With the launch of this new platform, Cirrus reaffirms its commitment to ongoing collaboration with valued partners, ensuring continued compatibility with third-party API integrations. Cirrus and its clients remain dedicated to achieving excellence in customer service, setting new benchmarks for the industry.

The future of contact centre customer service has arrived, powered by Cirrus.



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