Nicola Clark will develop the group’s consistent improvement programmes following 12 months of significant growth
New Group Operations Manager will work with the firm to mentor and develop staff
Runcorn based DCBL, the UK’s leading parking enforcement debt recovery company, has added Nicola Clark to its senior management team, to oversee the future development of the business’s continual improvement programmes.
Nicola Clark has held several senior business operations and customer service manager positions in the financial services sector over her 20 year career. She is passionate about delivering excellent customer outcomes with a key focus on continual improvement programmes, and hopes to achieve this at scale as DCBL continues to grow.
Nicola was most recently Head of Operations at Amber Financial Investments for almost 10 years and has previously worked in the roles of Insurance Investigation, Commission Management, Customer & Relationship Management, Contact Centre & Investment Administration over the last two decades.
She is experienced in working with teams of 10 to 70 people and is passionate about coaching and mentoring staff to unlock their true potential, something that is aligned with DCBL’s mission to promote and develop its own people.
Darren Connor, Managing Director at DCBL said: “As we continue to grow after another great year, we wanted to further strengthen our senior management team, creating one that could maintain our progress and put us in the best possible position for future growth. Nicola understood our values, demonstrated a clear understanding of what we want to achieve, and is a great fit with the rest of the team’s skills.
“Nicola’s passion shone through, and she stood out for us in every area. She was able to draw on her vast experience and demonstrate through previous roles that she was the right person to help drive the business to the next stage.”
On her appointment, Nicola Clark, said: “I’m thrilled to join the team here at DCBL, it truly is a leader in its field, and I believe that I can help take it to the next level using my experience and ideas. I’m looking forward to further improving the standards of excellent customer service, developing smart processes, and using new technologies to support the delivery of this.
“I take great pride in mentoring and ensuring staff are coached and developed to reach their full potential. I will work with the rest of the senior management team to develop a culture of continual improvement, that includes root cause analysis and implementing controls to prevent reoccurrence. It’s an exciting time to join the group and be part of the next phase of growth for the business.”
DCBL has also appointed a new Chief Financial Officer to its senior team and made a series of internal changes to strengthen its management. It has recruited new talent and promoted from within to show its commitment to nurturing and developing its own people.
To find out more about DCBL and the services that it provides, visit: https://dcbltd.com/.
